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Sure, Google might take away Google Maps evaluations that the proprietor/admin of a Google My Enterprise web page wrote a public reply to. Responding to a evaluation doesn’t appear to validate it in Google’s view, as in, “Properly, if enterprise proprietor replied to it, it have to be legit.” Your response to a evaluation doesn’t fossilize that evaluation for eternity.
Now and again a consumer will get a foul evaluation from a non-customer, an actual buyer with a bogus or irrelevant grievance, a slimy competitor, or one other questionable supply, and the query I get is: “Ought to I report the evaluation to Google or ought to I reply to it?” In case you’re questioning the identical factor, I’d say it’s best to do each. Report the evaluation and reply to it in a circumspect approach (for those who suppose you’re higher off with a response up for all to see).
Prior to now I’ve recommended first attempting to get a bogus or irrelevant evaluation eliminated, after which replying to it provided that Google doesn’t take it down (which is what occurs most of the time).
However lately Google has eliminated a number of evaluations that (a) the proprietor of the Google My Enterprise web page replied to and that (b) I flagged for removing. In these instances it took a few months, however it was nonetheless an excellent consequence. Right here’s an instance of what that appears like when it really works out.
WILL Google take away each evaluation you report? No – not even shut. What hurts your small business doesn’t harm Google’s enterprise. For a similar purpose that Google didn’t auto-filter the evaluation proper out of the chute, the probabilities are excessive that Google doesn’t take into account the evaluation unfair sufficient to take away it manually after your reporting it.
What does all of that boil all the way down to? Two issues:
- You possibly can go forward and flag evaluations that you just already replied to. After all, one attainable hazard is that the reviewer writes you one other, angrier (or extra bogus) evaluation on Google Maps or elsewhere (or each). Usually, I’d say that’s a suitable danger.
- You possibly can reply to damaging evaluations even for those who’ve already flagged them. You’re not making the evaluation stick by responding to it. Does your response tip the scales in any respect, in order that the evaluation is extra probably to remain put? That I have no idea. I do know solely that Google might take away a evaluation that’s been replied to.
How a lot success have you ever had any in getting Google to take away evaluations of your small business that you just replied to?
How about evaluations of different individuals’s GMB pages – evaluations that they replied to and that you just reported?
Any suggestions?
Depart a remark!
P.S. Are you aware of anybody who’s already written on this (so I may give any due credit score)?
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