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Bear in mind the battery amnesty? Regardless of the shops doing every little thing they might to attempt to persuade me not to switch the batteries, I insisted and endured. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how vital her iPhone is to her. She goes in all places with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we might lastly snag an appointment final week and the appointment was for right this moment. I’ve simply returned.
Plainly as an alternative of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. They’d deliberate on changing the telephone as properly, which I keep in mind we had been informed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as an alternative they by no means did.
However due to that her system as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t be capable to even begin our course of for just a few weeks extra as a result of the serial quantity subject should be addressed earlier than they’ll even speak to us in regards to the unhealthy battery.
So after driving virtually an hour every method, we received, properly, nowhere.
No telephone, and no timeline wherein we are able to estimate the right way to transfer ahead. Our solely possibility, in keeping with the genius, was to purchase a brand new telephone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a telephone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method yet again.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you may escalate”) says: “That is the shop’s drawback. We will’t deal with it right here.” She provided to allow us to pay (once more) for the battery alternative that was by no means performed. After virtually 3 hours on the telephone, she received the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.
Replace 2: Last consequence: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No form phrases about being despatched dwelling from the genius bar with none motion. They provided to provide me a $30 trade-in for the SE on a brand new telephone — precisely what the net retailer would usually supply for a used SE.
Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?
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