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“How rapidly we reply to an inquiry, providing recommendation and options to clients, is admittedly crucial and a part of the standard journey. It’s not simply concerning the product.” Chris Wilson, UR’s VP of International Service and Buyer Expertise, is answerable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but additionally to offer finest follow suggestions. His workforce manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with clients, making certain quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the energetic robotic person group grew, the Service Group regarded for revolutionary methods to allow clients and Distributors to succeed in out for assist and assist. In early 2020, a web based portal, myUR, was launched, enabling distributors and finish clients to register guarantee circumstances, service requests and assist inquiries. The portal additionally allows them to register their cobots’ serial numbers with UR, creating a complete new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have advanced from a case administration system right into a discussion board the place all stakeholders can have interaction and keep related.
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