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Strava has reversed course on their current disablement of Apple Well being sync for third occasion exercises (e.g. knowledge from Zwift, TrainerRoad, Garmin, and so on.), after abruptly disabling the characteristic final week with out discover. That transfer impacted many Apple iPhone customers which have used Strava for years to assist consolidate their quite a few exercise knowledge sources right into a single Apple Well being repository. Strava’s change not solely broke folks’s means to shut their day by day exercise rings, nevertheless it additionally impacted medical health insurance packages that leveraged Apple Well being as a central database (and the long-existing Strava sync to refill that database). To not point out quite a few different apps that leveraged the Apple Well being knowledge.
After numerous studies of Strava assist tickets opened and canceled Strava accounts, Strava Assist has simply began sending out a pre-canned message apologizing for the change, and notifying customers that it’s been re-enabled. A replica of 1 such message is beneath:
“Hello [username],
We respect your suggestions and apologize for any inconvenience and frustration this modification induced. We now have turned syncing again on for third occasion functions to Apple Well being. All of your actions ought to begin transferring once more, together with these missed from the previous couple of days.
This implies your Zwift, Garmin, TrainerRoad, Peloton, Wahoo, or no matter app you employ to file your exercises on Strava will as soon as once more make their option to Apple Well being to shut these rings. Maintain striving on and we’ll return to the lab to determine a greater option to stop duplicates from taking place on Apple Well being.
For extra data please go to our Assist Article and any troubleshooting to sync any lacking actions from the previous couple of days.
Finest,
Strava Assist Workforce”
The notification to customers (or no less than those who opened a ticket) acknowledges the “frustration this modification induced” customers, and goes on to say that each one actions will begin transferring once more, together with these from the hole days the place the characteristic was disabled.
Chances are you’ll bear in mind the core purpose Strava cited that they disabled this long-standing characteristic was that it was creating duplicate entries for customers that by chance enabled sync to Apple Well being in two locations (e.g. in each Strava and Garmin Join). Undoubtedly this most likely occurred to some customers, however Strava’s resolution was merely killing it for everybody, versus making an attempt to engineer a greater resolution to stopping duplicates (corresponding to intelligently detecting whether or not a secondary service is already syncing).
The corporate acknowledged that as nicely, saying “we’ll return to the lab to determine a greater option to stop duplicates from taking place on Apple Well being.”
I reached out to Strava, and their official response is:
“Our try to stop duplicate exercise uploads from posting to Strava created unintended penalties for our athlete group. After listening to their suggestions and assessing the state of affairs now we have determined to show syncing again on for third occasion functions to Apple Well being.”
Whereas the unannounced change actually wasn’t preferrred, I’m glad to see Strava of 2022 reversing this resolution so shortly and getting customers useful once more. We actually by no means noticed that with the Strava of 2019 and earlier than. So…kudos, as they are saying.
With that, thanks for studying.
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